We offer no-questions-asked refunds to all customers within 30 days of the start of your subscription. If you are not satisfied with the services we provide, then simply send us an email and we will refund your purchase. Our goal has always been to create a happy, thriving community. If you are not thrilled with the service or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member. If you have received any services that are part of your membership
If you are not satisfied with the services provided by our manuscript health check, we will work with you to resolve the issue. If you are still not satisfied after we have attempted to resolve the issue, we will refund your purchase.
You can cancel your membership at any time. If it is within the first 30 days you will receive a full refund. If it is after the first 30 days, you will continue to have access to the platform and all the services included in your membership until your current subscription period ends.